Frequently Asked Questions

How do I start designing my custom ring? How do I start designing my custom ring?

To being our custom ring process, please fill out our Bespoke Services Form.

How do I choose my ring size? How do I choose my ring size?

To ensure that you can find the perfect fit, we offer a complimentary ring sizer.

How do I care for my jewellery? How do I care for my jewellery?

Please see information on caring for your jewellery here.

Do you have warranty & authenticity on your products? Do you have warranty & authenticity on your products?

All Jae & Gold pieces include a Lifetime Warranty and Authenticity. For more information, please visit here.

How long will it take to receive my order? How long will it take to receive my order?

Each piece is made to order and can take up to 4 - 6 weeks to create.

Please contact us at hello@jaeandgold.com to discuss your piece and we will do our best to meet your time
frame.

Do you accept returns/refunds? Do you accept returns/refunds?

As each of our pieces are made to order based on your specifications and approval, we do not give accept ‘change of mind’ refunds, credits or exchanges.

To read out full terms and conditions click here.