As each of our pieces are made to order based on your specifications and approval, we do not give accept ‘change of mind’ refunds, credits or exchanges. 

If you receive your order and it appears damaged in any way, you must contact us at hello@jaeandgold.com within 5 days of receipt of the order. Please include your order number, contact details and a photo of the item’s condition.  

If you have any further questions, please don't hesitate to contact us at hello@jaeandgold.com 

Domestic 

Free Registered Express post for all Australian orders.

Domestic Orders to be delivered within 1-3 business days.

International

International Registered Post $30

International Orders to be delivered within 7-10 business days.

Shipping Rates - these are a guide and subject to change.

Jae & Gold do not cover any additional taxes or duties applied by customs at the destination country and is the responsibility of the delivery recipient. Please note in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise” and are prohibited by law from identifying an order as a “gift” for export purposes.